Shipping policy
KEY INFORMATION
Processing Time: Order processing time is 1-3 business days (Monday - Friday).
Delivery Time: Delivery time is typically 3-6 business days (Monday - Friday).
Shipping Cost: $8.99 Flat fee - Free shipping for orders over $100.
Where do we ship? We currently only ship within Canada.
ORDER CONFIRMATION
As soon as you place your order, you will receive a confirmation email. This means that we have registered your order in our system and have started the order processing process.
ORDER TRACKING
Once your package has been shipped, you will receive a tracking number by email. You can use this tracking number on our tracking page to find out where your package is. If you do not receive it or it does not work, please contact our customer service.
SHIPPING THE ORDER
Once your order is placed, we need 1-3 business days to process it. Once your order is processed, it is shipped and usually takes 3-6 business days to arrive at its destination.
SHIPPING COSTS
Shipping is $8.99 flat fee for all orders under $100.
We offer Free shipping on all orders over $100.
TRANSPORT SERVICES
- Canada Post
- DHL
- UPS
LATE ORDERS
If the maximum order processing and shipping time has expired and your order has not yet arrived, do not panic. Allow up to two additional days and remember to use your tracking code. If your package has not arrived by this time, please contact us with your order number.
DAMAGED OR INCORRECT ORDERS
You received your package, but it was damaged or the items delivered were not correct? No problem. Take photos of the problem, briefly explain what is wrong and contact us with your order number.
CONTACT
Chapman & Dow Aesthetics Inc
Corporate Number: 2024749646
4332 54 St
Drayton Valley, AB
T7A 1K5
Phone or Text: (780) 514-9264